Support

Start with the safest recovery path

Use the account tools and these checks before changing local storage or reinstalling the extension.

Contact support

Open your support conversations to ask a question, report a bug, or suggest a feature. Use the Help button inside your account to start a new request and receive replies in your dashboard.

You can also email support@applywithai.app for account, installation, billing, or refund help. For a billing question, include your Stripe invoice identifier so we can locate the payment.

Cancellation and refunds

You can cancel future renewals in Manage billing. Access continues through the current paid period; cancelling does not automatically issue a refund. We do not offer voluntary refunds after purchase, except that any refund required by applicable law will be provided. Your mandatory consumer rights remain unchanged. Read the billing, cancellation, and refund terms.

Quick recovery

  1. Confirm your subscription and installation slot under Account.
  2. Open Downloads and verify you have the latest promoted release.
  3. Keep the same permanent extension folder and use Reload on chrome://extensions.
  4. If a subscription connection is unavailable, disconnect it and use the Anthropic API-key fallback.
  5. Copy the generated draft manually if page insertion is unavailable. Never repeatedly click the final send control.

Common topics

Extension does not appear

Make sure Developer mode is on and that Load unpacked points to the folder containing manifest.json.

Update appears as a second extension

Stop and return to the original permanent folder. A stable signing identity must be established before the first paid release; do not delete local data while diagnosing identity.

AI provider is disconnected

Your provider credentials stay local. Reconnect from the extension, or use the API-key fallback if a subscription route is unavailable.

Download is denied

Confirm that the account is active and the requested release is promoted. Staged releases are intentionally unavailable.

Protect sensitive details

Share the smallest useful diagnostic

Never include client messages, proposal text, AI provider credentials, activation secrets, or full payment details in a support request. Start with the extension version, browser version, the page where the issue happened, and the exact error text.